We are committed to digitally transforming your business through our website design service, providing flexibility and personal attention throughout the entire working process. Our company is domiciled in the United Arab Emirates, and the governing law is the local law. We accept Visa and MasterCard in USD currency for payment, and we strictly refrain from trading with or providing services to OFAC and sanctioned countries. It is explicitly stated that individuals under the age of 18 should not register as users or transact on our website. Payment terms, intellectual property ownership upon full payment, confidentiality, termination procedures, and limitations of liability are further outlined in our terms and conditions. We operate under the laws of the United Arab Emirates, and any disputes are subject to resolution through arbitration. We reserve the right to update these terms, and your continued use of our services implies acceptance of any revisions. By engaging with our website design services, you confirm your understanding and agreement with these terms and conditions.
When you visit NEXUS DIGITAL FZC (https://nexusdigisolutions.com) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.
NEXUS DIGITAL FZC gives you assurance regarding unlimited revisions according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.
Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.
After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.
If you have any queries with the teamwork signup/invitation, please contact us at [email protected]
We have a 100 percent money back guarantee policy. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g. "admin fees" or "overhead fees". Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for refund which in turn helps us improve quality of our services.
Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities
To have your refund, follow the following steps:
You can claim your refund by:
Sending us an Email: [email protected].
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by NEXUS DIGITAL FZC, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
NEXUS DIGITAL FZC will make refunds of the project to customer using the same payment methods that customer used to make the customer payment to NEXUS DIGITAL FZC or via any other method specified by NEXUS DIGITAL FZC from time to time. NEXUS DIGITAL FZC determines that issuing a refund to Customer will avoid any dispute or chargeback.
Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by the NEXUS DIGITAL FZC team and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by NEXUS DIGITAL FZC.
We use dummy text (Lorem Ipsum) in the graphics for previewing layouts and visual mockups.
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.
NEXUS DIGITAL FZC keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
NEXUS DIGITAL FZC will not be responsible for any communication done via any other platform than “…[email protected]” or any numbers not provided by us or given on our official website. We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
The conditions under which cancellation & replacement will be allowed
The expected time span for the reporting an item, goods or services ordered to be cancelled/replaced and the related conditions.
Upon successful payment, a confirmation notice will be automatically sent to the email address provided during the transaction. Please allow up to 24 hours for the confirmation email to be delivered. If you do not receive the confirmation within this timeframe, kindly contact our customer support.
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